The legal guarantee means that you are always entitled to a good product. If a product is faulty, you are entitled to a repair, a new product or a refund of your money. There is no statutory warranty period in the Netherlands. This is because some products last longer than others.
Is the problem with the product your own fault? Then you are not entitled to a free repair, a new product or a refund of your money. Have you used the product normally but is it just worn out? Then you are not entitled to free repair.
When is a product not good?
A product is defective if: it is not complete; it is damaged; it is broken or not working properly; you can’t do with it what the seller or manufacturer said.
Problems with a product? Is your product broken? Please contact us and we will solve it as soon as possible.